Dogs, cats, budgies and everything in between - pets deserve the world. They make us want to be better humans. That’s why we’ve made it our mission to build the most engaged and passionate community of pets and pet parents across the world. And we’re looking for talented team mates who can help us do it.

Founded in Sydney, our team of 500+ pet obsessives span Australia, New Zealand and the Philippines. We’ve scaled to become one of Australia's top five eComm companies and the no.1 online pet store. But we’re just getting started. Like a whippet who’s spotted their mate across the dog park, our growth is only going to accelerate, as we continue to disrupt the way that pet parents shop.

Excitingly, the pet industry is booming (as in $15 billion kind of booming) and online pet retail is set to grow exponentially in the next five years. So this is a unique career opportunity to be part of our epic growth story.

The opportunity

*Please note this is a 3 month contract*

As the NetSuite Administrator, you will play an important role in supporting our NetSuite ERP that serves as the financial system of record, a key tool for purchasing and holds Item Master Data for our extensive catalogue of nearly 20,000 SKUs. The NetSuite Power User will play a pivotal role in ensuring the smooth operation of our financial and inventory management systems, supporting up to 100 users including Financial Controllers, Category Managers, and Inventory Planning Managers. 

What you’ll be doing

• Proactively identify, troubleshoot and triage issues within NetSuite to ensure uninterrupted system functionality.
  
• Investigate and modify SuiteScripts as needed to support and improve business processes.
  
• Investigate and resolve data discrepancies between NetSuite and other systems (such as Warehouse Management and Product Information Systems), working closely with relevant stakeholders to ensure data accuracy.
• Key focus on Map/Reduce scripts for revenue functions which need daily attention
• Make basic enhancements to NetSuite configurations and workflows to align with evolving business requirements.
  
• Provide expert-level support to up to 50 users, including Financial Controllers, Category Managers, and Inventory Planning Managers, addressing their NetSuite-related queries and issues.
  
• Assist Category Management, Planning and Warehouse teams in managing their product catalogue as well as being a bar raiser for data quality.
  
• Create and maintain documentation for NetSuite configurations, customisations, and troubleshooting procedures.
  
• Collaborate with cross-functional teams to gather requirements and implement solutions that enhance NetSuite functionality.
  
• Conduct training sessions for end-users to maximise their efficiency and proficiency in using NetSuite.
  
• Liaise with our NetSuite partner for any required enhancements or support.
  
• Administrate user access permissions, delegations of authority and other security measures within NetSuite.
  
• Develop and maintain a reporting framework of dashboards, reports and analytics within NetSuite.
  

The ideal toolbox

• Proven experience in NetSuite including system administration, SuiteScript development, and customization.
  
• Strong analytical and problem-solving skills to troubleshoot and resolve complex issues efficiently.
  
• Proficiency in data management and a keen eye for data accuracy and integrity.
  
• Excellent communication skills, both written and verbal, with the ability to collaborate effectively with various stakeholders.
  
• A collaborative and adaptable team player who can work seamlessly within cross-functional teams.
  
• Ability to adapt to evolving business needs and work in a fast-paced environment.
  
• Capability to provide training to end-users and share knowledge effectively.
  
• Previous experience in a similar role within the e-commerce industry is a plus.

Role location

Option to work remotely or hybrid from one of our offices/facilities.

Juicy perks

• Heaps of development opportunities - stretch projects, secondments and unlimited learning courses via Go1
• Flexible working environment
• Up to 50% employee discount
• Product sample giveaways
• Pawrental leave and wellbeing leave
• Team charity volunteer days
• Classpass subsidy

Why Join?

We reckon our mission to help the world Pet Better is an important one, but also an incredibly fun and rewarding one. Becoming a Pet Circler means you’re committed to help shape an entire industry - it’s pretty exciting stuff. Here’s what we stand for:

• We're better together
• We operate with humble hearts and hungry minds
• Pets matter' so pets and pet parents always have a seat at our table
• We're instinctively curious. Always.

Belong at Pet Circle

Our unique perspectives and expertise is our superpower - we value diversity in all forms. So, no matter your background, please apply if this role makes you excited to bring your full self to work each day.